Online Services Information

Patient Online Image

In response to NHS England’s Patient Online Programme ‘Improving patient experience’ Hackness Road Surgery are now offering Online Services to patients.
For more information about Patient Online visit

Patient Online services

If you currently have online access you can:

  • book/cancel appointments with a GP
  • request repeat prescriptions for any medications you take regularly
  • access your Summary Care record
  • amend/update your contact details

From 29 March 2016 you can apply for access to detailed coded data within your medical record.

Accessing your Medical Record online

Evidence shows that patients who are informed and involved in their own care have better health outcomes and are less likely to be admitted to hospital.  By having access to your medical records online you will be empowered to take greater control of your health and wellbeing.

There are two levels of on-line access:

Standard access (available now) - Allows you to book/cancel GP appointments and order repeat prescriptions.

Enhanced access (available from 29 March 2016) - Allows you to book/cancel GP appointments, order repeat prescriptions, view your Summary Care Record and access your detailed coded data within your medical record.

The Practice will provide on-line services to patients as detailed below:

Age of Patient

Services Offered

18 years plus 

Standard and Enhanced access

18 years plus (Proxy access)

Standard access only

16 to 17 years

Standard and Enhanced access

11 - 15 years

The practice does not offer online services to patients aged between 11 - 15 years.  NHS England recommends that practices adopt a very cautious approach to allowing parents access to their child’s medical record once the child reaches 11.

Children vary in the age at which they are able to make an independent and informed decision about who should have access to their record.  We have decided to adopt the most practical approach and withdraw parental access as soon as the child reaches 11 unless there are exceptional circumstances.

11 -15 years (Proxy access)

The practice recognises that in exceptional circumstances it may be a requirement for a parent/carer to have proxy access to a child's record after the age of 11. Each case will be assessed on an individual basis by a GP who will decide if the proxy access is to be authorised. Please note that ID from both parties will be required.

On the young person's 16th birthday the clinical system will switch off all the remaining proxy access except where the young person is competent and has given explicit consent to the access.

A young person may decide at a point, once they are mature enough to act autonomously, to request access themselves.

0 - 10 years (Proxy access only)

 Standard access only

Proxy access for parent and guardian to a child’s record is a practice-level decision.

Parental access to a child’s online service will be inactivated on the child’s 11th birthday. If access is still required the parent and child must visit the practice together to either resume parental access or activate access for the child independently. Please note that ID from both parties will be required.


How do I register?

A secure identity verification process is required before access to services may be enabled. Every practice is required to verify patient identity documentation for each patient requesting access to online services. All completed application forms need to be returned to the surgery in person with two forms of ID - one of which must contain photo identification.

If you would like to request access please read the Patient Online Information Leaflet (below) before completing the Application Form. 

It can take between 2-6 weeks for an application to be processed, so your patience is appreciated.

Once you are registered you can log in using the link below

Systmonline Log in

Accessing your medical record online means that you can access it from anywhere in the world should you require medical treatment on holiday.  Online access to your medical information is available on computers, tablets, smartphones and android phones.  There are apps available in the Apple App store and Google play.

If you decide not to join or wish to withdraw, this is your choice and practice staff will continue to treat you in the same way as before.


The information held in your GP record is stored on a secure NHS accredited server.  It will be your responsibility to keep your login details and password safe and secure. If you know or suspect that your record has been accessed by someone that you have not agreed should see it, then you should change your password immediately.  If you can’t do this for some reason, we recommend that you contact the practice so we can remove online access until you are able to reset your password.  If you print out any information from your record, it is also your responsibility to keep this secure.  If you are at all worried about keeping printed copies safe, we recommend that you do not make copies at all.

Digital Inclusion

There are a number of different services for people who want to get onto the internet.  Many are provided by local authorities, colleges and charities.   The best place to start would be your local library.
NHS England is also working with providers on supporting people who want to make better use of the health information that is available on the internet. You can find out more on:

What to do if you are experiencing technical difficulties accessing your GP practice’s online services?

Please visit the practice website for further support and information and try logging on a little later. If you urgently require an appointment or repeat medications please contact the practice.

The practice has a right to remove online access to services for anyone that doesn’t use them responsibly.

NB The companies who are developing the ‘online services for patients’ are always responding to requests for changes, developments and enhancements so there maybe changes to the online services you receive to what is described above.  We will endeavour to keep our information up to date.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website